Listener

Be:

  • Kind
  • Attentive
  • Curious

Do:

  • Reflect back what you’ve heard
  • Ask questions to clarify
  • Welcome pauses & silence
  • Keep eye contact, nod, lean in

Avoid:

  • Problem solving (“You could . . . “)
  • Advice giving (“You should . . . “)
  • Identification (“That happened to me once . . . “)